How long does shipping take?
Shipping times vary depending on your location. On average:
| Location | Fastest Shipping Time |
| United States | 2-4 working days |
| Canada, Europe | 7 working days |
📦 Orders & Shipping
Q: How long does shipping take?
A: For orders within the United States, shipping typically takes 2 to 4 business days. For international orders, delivery usually occurs within 7 working days after dispatch.
Q: Do you offer international shipping?
A: Yes! We proudly ship worldwide. International shipping is fast and reliable, with most orders arriving within 7 working days.
Q: How can I track my order?
A: Once your order ships, you’ll receive a confirmation email with a tracking number and link to monitor your delivery progress.
Q: Can I change or cancel my order?
A: If your order hasn’t been shipped yet, you can request changes or cancellation by contacting us at support@saphirionlineshopping.com. We process orders quickly, so please reach out as soon as possible.
đź’¤ Product Questions
Q: What is a cervical neck pillow and how does it help?
A: A cervical neck pillow is specially designed to support the natural curve of your neck and spine while you sleep. It can help reduce neck pain, stiffness, headaches, and improve posture.
Q: Who can benefit from your pillows?
A: Our pillows are ideal for people who suffer from chronic neck or shoulder pain, side and back sleepers, office workers, and anyone looking to enhance their sleep quality.
Q: What materials are your pillows made from?
A: Our cervical pillows are made from high-quality memory foam, covered in breathable, hypoallergenic fabric that’s soft and skin-friendly.
Q: Are the pillow covers washable?
A: Yes, the pillow comes with a removable, washable cover for easy cleaning and hygiene.
đź’ł Payments & Checkout
Q: What payment methods do you accept?
A: We accept all major credit and debit cards, including Visa, MasterCard, American Express, and Discover. We also support secure payments via PayPal.
Q: Is my payment information secure?
A: Absolutely. Our website uses SSL encryption to protect your personal and payment details. Your privacy and security are our top priority.
🔄 Returns & Refunds
Q: What is your return policy?
A: We offer a 30-day return policy. If you’re not satisfied with your purchase, you can return the item within 30 days of delivery. Items must be unused and in original condition.
Q: How do I request a refund or return?
A: Simply email us at support@saphirionlineshopping.com with your order number and reason for the return. We’ll guide you through the process.
Q: How long does it take to receive my refund?
A: Once we receive and inspect the returned item, your refund will be processed within 5–7 business days back to your original payment method.
đź“ž Contact & Support
Q: How can I contact customer service?
A: You can reach us anytime via:
🏢 Address: Saphiri Shopping™
7901 4TH ST N STE 22878,
St. Petersburg, FL 33702-4305, USA.
📧 Email: support@saphirionlineshopping.com
đź“ž Phone: +1 (727) 739-0420