This is a support pillow, not an emotional support pillow—so manage your expectations accordingly. If you’re looking for a shoulder to cry on, this ain’t it. But if you’re a side sleeper like me (trying to flirt with back sleeping thanks to my smart bed’s nagging), this funky-shaped wonder actually pulls its weight. I’ll admit, I’ve been burned before by oddly contoured pillows that promise the moon and deliver a neck cramp. This one? Surprisingly comfy. It cradles my head and neck just right, and I've noticed legit improvements in my sleep. That’s saying something. Now, about those product photos—whoever modeled how to use this thing must have T. rex arms or the flexibility of a Cirque du Soleil contortionist. There’s a crevice that looks like it’s designed for an arm, but not one from anyone who’s ever shopped in the XL section. Still, it’s a solid win in the support department. Just don’t expect it to ask how your day went.